To be honest... I was pretty skeptical at first, but became a believer with this video. He brings up a number of concepts about anger, communication and love. Although my favorite quote from the video was not his... its definately worth printing:
“Give sorrow words. The grief that does not speak whispers the o'er-fraught heart, and bids it break." - William Shakespeare
As educators... we have to also listen with our hearts. Enjoy.